FAQs
To access services at the Gender Wellbeing Clinic, you need to be referred by a GP, or counsellor/psychologist, or social worker, or family therapist, or nurse of your choice using this online link: https://services.digitalhealth.gov.mt/Pages/cmo0002/cmo0002_NewEN.aspx. Once a duly filled in form is received, an appointment will be sent to you for the initial visit.
In the initial meeting, you will meet the clinic nurse and a member of the psychosocial team who will gather background relevant information, as well as map out an individualised care pathway in line with your identified needs. You will be given information with regards to services offered by the clinic, and the professionals will clarify any queries that you may have.
The clients’ care pathway does not operate on set timeframes., All clients are channelled through a comprehensive care pathway aimed at developing trans-inclusive healthcare system, using a person-centred individualised approach to maximize overall health and psychological wellbeing.
The clinic is located in the A3 Towers, Arcade Str, Paola.
You can call the clinic on 7950 0299. If unanswered, please send SMS on this number and we will get back to you. You can also send an email on [email protected].
Yes you do. The clinic operates on an appointment only basis.
Please note that this clinic is a governmental healthcare service, and hence services are free of charge for all people who are entitled to free healthcare in Malta. If you are not a Maltese citizen, you can check about your entitlement with the Entitlement Unit. Their office in St Luke’s Hospital, Ground Floor, Gwardamangia is open from 8am to 1pm, Monday to Friday. You can contact them via phone on 2595 2400 or email [email protected].
Please note that the professionals working within the Gender Wellbeing Clinic only offer long-term support. Should you need immediate help or support, you can call 1579 a national helpline or Appogg Supportline 179 which are both available 24 hours. In case of severe mental crisis please reach out by calling 112 that is the general emergency number in Malta. They will direct you to seek help through 24/7 psychiatric service.